How do I cancel my subscription?

To cancel your CYNC subscription:

1. Open your iPhone Settings
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select CYNC
5. Tap "Cancel Subscription"

You'll retain access until the end of your current billing period. Need help? Email us at nathaly@cyncwellness.com

How do I delete my account and data?

To permanently delete your CYNC account:

1. Open the CYNC app
2. Go to Settings
3. Tap "Account"
4. Tap "Delete Account"
5. Confirm deletion

Important: This action is permanent and cannot be undone. All your data will be deleted within 30 days.

Is my data private and secure?

Yes! CYNC is HIPAA-compliant and takes your privacy seriously:

• All data is encrypted in transit and at rest
• We never sell your data to third parties
• Your cycle data cannot be connected to your identity
• You can delete your data at any time

Read our full Privacy Policy for more details.

How accurate are cycle predictions?

CYNC uses your personal cycle history to predict your next period and phases. Predictions become more accurate over time as CYNC learns your unique patterns.

Important: CYNC is a wellness tool, not a medical device. Predictions are estimates and may not always be accurate. Do not use CYNC for birth control or fertility treatment.

Can I use CYNC for birth control?

No. CYNC is NOT a contraceptive device and should not be used to prevent pregnancy. Always use approved contraceptive methods if you wish to avoid pregnancy.

What devices does CYNC work with?

CYNC is available for:

• iPhone (iOS 15.0 or later)
• iPad (iPadOS 15.0 or later)

CYNC integrates with:

• Apple Health
• Apple Watch
• Oura Ring
• Whoop

Can I get a refund?

All subscriptions are processed through the Apple App Store. Refund policies are subject to Apple's terms.

If you were charged in error or experienced technical issues, contact us at nathaly@cyncwellness.com within 30 days and we'll work with you to resolve the issue.

I'm experiencing a technical issue. What should I do?

Sorry you're having trouble! Try these steps first:

1. Make sure you have the latest version of CYNC installed
2. Restart the app
3. Restart your device
4. Check your internet connection

Still having issues? Email us at nathaly@cyncwellness.com with:

• Description of the issue
• Screenshots (if applicable)
• Your device model and iOS version

We'll get back to you within 1-2 business days.